Ängsbacka Booking Policy

This policy is presented at the time of purchase. Full or partial payment equals consent to the following terms. The policy is valid for fully paying participants as well as participants who pay a discounted fee due to volunteering. There are a few exceptions to the policy for volunteering participants, see §8 for details. All purchases include a non-refundable administration fee of 400 SEK per adult and 200 SEK per child/youth. The maximum total administration fee for a booking is 2000 SEK.

RULES FOR TICKET CANCELLATION, TRANSFER AND REFUND

If Ängsbacka cancels your booking or if you as a participant cannot join as planned, the following applies:

• • §1: CANCELLATION UP UNTIL 30 DAYS BEFORE THE EVENT STARTING DATE
    Up until 30 days before the event’s starting date you can cancel your ticket and get a refund, minus the 400 SEK administration fee per adult and 200 SEK per child/youth. The maximum administration fee is 2000 SEK.
• • §2: CANCELLATION UP UNTIL 14 DAYS BEFORE THE EVENT’S STARTING DATE
    Up until 14 days before the event’s starting date you can cancel your ticket and get a refund, minus a cancellation fee. The cancellation fee is 20% of the total booking value or a minimum of 400 SEK for adults, 200 SEK per child/youth.
• • §3: CANCELLATION LESS THAN 14 DAYS BEFORE THE EVENT STARTING DATE
    We do not offer a refund in the last two weeks before the event starts unless you have a doctor’s confirmation that you are hindered to participate. If you have a valid doctor’s confirmation you receive a refund in accordance with §2. Note! Once the event has started, no refunds are made. This applies also after check-in if you should fall ill or for any reason cannot stay for the full event.
• • §4: TRANSFER YOUR BOOKING TO ANOTHER EVENT OR PERSON
    If you are hindered from attending the event you have booked, you can transfer your reservation to another event currently bookable via our website. We charge a 400 SEK administration fee per booking to perform the transfer to another event. We can only guarantee basic accommodation (tent or dorm depending on event) for this option. If it is your wish to inquire about the possibility to book upgraded accommodation, please contact the booking office for more information.

    Volunteers that transfer to another volunteering period do not pay the 400 SEK administration fee. Volunteers that transfer to being a paying participant do pay the administration fee of 400 SEK.

    If you, as a participant, cannot attend the event you have booked you also have the possibility to transfer the booking to another person/s. You need to find a person to replace you and contact the booking office as soon as possible to make the necessary arrangements. We charge 400 SEK administration fee per booking that is transferred to another person. Please note! For some events there is a wish from our side or from the facilitator to establish a gender balance among the participants, which could influence who is able to join.

• • §5: ÄNGSBACKA CANCELS YOUR BOOKING
    In the unlikely event that Ängsbacka cancels your booking, you will receive a full refund minus a 400 SEK administration fee per booking. We intend to communicate any decision to cancel the event at least 14 days in advance, with a reservation that unforeseen circumstances may prevent us from doing so.
• • §6: HEALTH, TRAVELS & ADDITIONAL POLICIES/GUIDELINES
    Ängsbacka expects you to cancel your participation if you, close to the start of the event (or during the event itself) know, or have a valid reason to believe, that you are carrying a contagious virus. We refer to you having strong symptoms of for example stomach flu, influenza or COVID-19 here, diseases that may cause an immediate health risk for other participants. Remember, it is your responsibility to do what you can to minimise the risk of infecting others.

    Our recommendation is that you purchase refundable tickets for your travel to Ängsbacka. Under no circumstances, such as the event being cancelled, does Ängsbacka cover or reimburse any costs you may have for travels or insurance. If your journey here is cancelled or if you cannot join due to travel restrictions within Sweden or internationally, the above policy still applies. 

    As a participant you are expected to be aware of and follow Ängsbacka’s General policies & guidelines. When volunteering this also includes our 12 guidelines for living and working together. Some events have alternative/additional policies and guidelines, if this is the case, special care will be given to clearly communicate this to all customers in the booking flow. If you are not sure what applies to the event you are attending, please contact our booking office for clarification.

PAYMENT METHODS, CONFIRMATION AND DOCUMENTS

Our currency is SEK, you manage your payment via the online system and your personal bank service. This applies also for purchase at our reception; as a rule we do not accept cash payments or foreign currency. Our system accepts most bank- and credit cards. Our system does not support bank transfer. Tickets worth less than 10 000 SEK require full payment at the time of purchase. Tickets worth more than 10 000 SEK can be paid in instalments (initial payment is still minimum 10 000 SEK).

The following purchases are exceptions that require that you contact our booking office personally;

• When you want to use a pre-existing voucher in your name (requires manual handling by our staff).
• When performing a booking in another person’s name, i.e a gift (a group booking when you are one of the participants is not affected by this exception).

DOCUMENTS RELATED TO YOUR BOOKING 

Booking and payment via the online system generates a confirmation email, linking you to your booking page online. Here you can view and handle your payments and keep track of due dates. The full amount associated with your booking has to be paid at the latest 30 days before the event starts. Remember, only full payment guarantees your booking, make sure to pay any outstanding amounts on time! 

Your payment also generates a receipt (including specification of VAT) that is sent to your email account. Please note! We do not issue additional receipts, or change the name of the payee once the purchase is made. Please make sure you enter the correct name of payee and the name/s of who will participate in the event at the time of purchase.

EXCEPTIONS TO THIS POLICY SPECIFICALLY FOR VOLUNTEER TICKETS

During festival season based on case-by-case agreement with the Volunteer Office, it may be possible to transfer your payment to another camp and to pay / be refunded (as applicable) the price difference. The transfer itself is free of charge. It can also be possible to add an additional camp to your booking when paying the extra cost associated with that camp.

If you are unable to attend the camp you have booked and paid for and you cannot transfer to another camp, cancellation according to the above booking policy is the only option left. It is not possible to transfer a volunteer ticket to another person’s name. 

Finally, it can be possible, in agreement with the Volunteer Office, to upgrade your volunteer ticket to a fully paying participant ticket, providing that there are still participant tickets available at that point. The upgrade is free of charge.

During course season based on agreement with the Volunteer Office, it is possible to change your arrival date and to transfer your booking to new dates, free of charge.